Effective date: September 1, 2026
This Returns & Refunds Policy applies to purchases made through this store, which is operated by Ant Group. It is designed to address items that arrive damaged, defective, or materially different from the item confirmed in the order.
Eligible requests
We accept return or resolution requests only for an item that arrives damaged, defective, or incorrect. Requests must be submitted within 30 calendar days after delivery. This policy does not limit rights that cannot be waived under applicable law.
What is not eligible
We do not accept change-of-mind returns, preference-based returns, or returns because an item was ordered in error. Damage caused after delivery, ordinary wear, or items sent back without prior authorization may not be eligible for a refund or replacement.
How to request help
Before sending anything back, visit Contact Us or email support@Tupperware.net. Include your order number, the email address used at checkout, a description of the issue, and clear photographs of the item and packaging where relevant. Please keep the item and packaging until we provide instructions.
Authorization and return instructions
We will review the request and, if it is eligible, provide the next steps. Do not return an item without written instructions from customer care; unapproved parcels may be refused or returned to the sender.
Refunds and replacements
Where a refund is approved, it will be issued to the original payment method where possible. A payment provider or financial institution may require additional time to post the completed refund. Where appropriate, we may offer a replacement or another resolution instead of a refund. We will communicate the outcome through the contact information associated with the order.